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Need help with your membership? Check the Knowledge Base for quick answers.
Still have a question or comment? Office hours are from 8:30a – 5:00p Eastern (US), Monday-Friday, and with limited coverage on the weekends. If you don’t see a reply, please be sure to check your junk or spam folder.
Quick Answers to Frequent Questions:
How do I merge my AncestryDNA and 23andMe data?
Here’s the article with step-by-step details on How to Combine 23andMe and AncestryDNA Raw Data Files (If you’re confused and need help, please do reach out. I’m happy to do the conversion for you, if needed.)
How do I use my whole genome data from Sequencing.com, Nebula, Dante Labs, etc?
Options on how to convert BAM or CRAM files here.
How do I cancel my membership?
You can cancel your subscription on the Subscriptions tab on the Account Info page. If you signed up as an annual member without the auto-renew feature, you won’t have a subscription to cancel.
Why do I periodically need to reconnect my data?
The data connection is just local to your raw data file on your hard drive. If you clear the cache in your browser (or update your software), you’ll need to reconnect to the data file.
More in-depth FAQ page