Office hours:
I’m always happy to help with any questions!
I answer questions by email from 8:30a to 5:00p (Eastern time) Mon-Fri. While there are no official support hours on Saturdays and Sundays, I do try to pop in and answer questions periodically on the weekend. Please be sure to check your spam in case the answer to your question ends up there.
Quick Answers to Frequent Questions:
How do I merge my AncestryDNA and 23andMe data?
Here’s the article with step-by-step details on How to Combine 23andMe and AncestryDNA Raw Data Files (If you’re confused and need help, please do reach out. I’m happy to do the conversion for you, if needed.)
How do I use my whole genome data from Sequencing.com, Nebula, Dante Labs, etc?
Options on how to convert BAM or CRAM files here.
How do I cancel my membership?
You can cancel your subscription on the Subscriptions tab on the Account Info page. If you signed up as an annual member without the auto-renew feature, you won’t have a subscription to cancel.
Why do I periodically need to reconnect my data?
The data connection is just local to your raw data file on your hard drive. If you clear the cache in your browser (or update your software), you’ll need to reconnect to the data file.
More in-depth FAQ page